Effective date: October 19, 2025
Who we are: Anchor Frame (“Anchor Frame,” “we,” “our,” “us”)
Website: [your site URL]
Contact: [email protected]

1) Scope

This Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services. We act as a controller for the information we process about you. Some vendors act as processors on our behalf.

2) Information we collect

You provide directly

Name, email, phone, company, role

Messages sent through forms, chat, SMS, or email

Booking details when you schedule with us

Testimonials, survey responses

Billing details if you purchase services (card data handled by our payment processor)

Collected automatically

Basic server logs such as IP address, browser type, pages viewed, and timestamps

From third parties

Lead and contact data from advertising platforms, directories, or CRM tools

3) How we use information

To reply to inquiries and provide quotes

To deliver and improve our services and support

To set up accounts, process payments, and manage contracts

To send service messages such as confirmations and reminders

To maintain security and prevent abuse

To comply with law and enforce our terms

4) AI chat and voice features

We offer AI chat and voice options that may capture your name, contact details, service needs, location, and scheduling preferences. Calls may be recorded or transcribed for quality, configuration, and service delivery. These features are provided through trusted vendors who process data under our instructions. Do not share sensitive health, financial, or password information in chat or voice.

5) Legal bases (EEA/UK)

Where GDPR applies we rely on one or more of these bases: performance of a contract, legitimate interests, consent where required, and legal obligations.

6) Sharing of information

We share personal information with:

Service providers that run our website, CRM, chat or voice systems, email, hosting, scheduling, analytics that do not use cookies, and payments

Professional advisers such as accountants and lawyers

Authorities where required by law or to protect rights and safety

We do not sell personal information. We may share de-identified or aggregated data.

7) Cookies and tracking

We do not set cookies or tracking pixels on our website. If this changes, we will update this Policy. If you follow links to third-party sites, their practices are governed by their policies.

8) Data retention

We retain personal information only as long as needed for the purposes above and as required by law. Call recordings and chat transcripts are kept for quality review and to support your account. You may request deletion where applicable.

9) Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure.

10) Your choices and rights

You can:

Opt out of marketing emails using the unsubscribe link

Request access, correction, deletion, or a copy of your data

Object to or restrict certain processing

Send requests to [email protected]. We may ask for information to verify your identity.

11) U.S. state privacy notices

Residents of states with privacy laws (for example, California, Colorado, Connecticut, Utah, Virginia) may have additional rights including access, deletion, correction, and the right to opt out of targeted advertising or sharing. We do not sell personal information. To exercise rights, email [email protected] with “Privacy Request” in the subject. We will not discriminate against you for exercising your rights.

California
California residents can request the categories of personal information collected, sources, purposes, and recipients for the last 12 months, and may request access or deletion as allowed by law. Authorized agents may submit requests with proof of authority.

12) International transfers

If you are outside the United States, your information may be processed in the United States or other countries. Where required, we use appropriate safeguards for transfers.

13) Children’s privacy

Our services are for business users and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us for deletion.

14) Third-party links

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies.

15) Changes to this policy

We may update this Policy from time to time. The effective date shows the latest revision. Significant changes will be announced on this page or by email when appropriate.

16) How to contact us

Anchor Frame
Email: [email protected]
Mail: 14 Tildean Ln, Bayville, NY 11709, USA